Shipping policy

Shipping Policy

At Lawung, every order is prepared with care to ensure it arrives safely and in perfect condition,

All Lawung orders are carefully packaged in our signature presentation boxes to ensure they arrive in perfect condition.

Order Processing

Orders are typically processed within 1–2 business days. During peak periods such as Ramadan, Eid, or major launches, processing times may be slightly extended due to high demand.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Delivery Times

Estimated delivery times after dispatch:

United Kingdom
1–3 business days

Europe
3–7 business days

International
5–10 business days

Delivery times are estimates and may vary depending on courier performance, customs clearance, or seasonal demand.

Shipping Partners

We work with trusted international couriers to ensure secure and reliable delivery of your order.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the recipient and are not controlled by Lawung.

Address Accuracy

Customers are responsible for ensuring the shipping address is correct at the time of purchase. We cannot guarantee successful delivery for orders where incorrect information has been provided.

Delays or Lost Parcels

While we aim to ensure smooth delivery, delays can occasionally occur due to circumstances beyond our control. If you experience any delivery issues, please contact our team and we will assist in resolving the matter with the courier.

Contact

For any shipping enquiries, please contact our support team and we will be happy to assist.